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  • I want to transfer my account to another platform
    Android to Android Sign in to your Google Play account on the new device, and your progress will be automatically recovered. iOS to iOS Log in to your Game Center account on the new device, and your progress will be automatically recovered. Huawei to Huawei Log in to your AppGallery account on the new device, and your progress will be automatically recovered. Android to iOS Note: our specialists can transfer your progress only to a device that meets the minimum requirement — 2 GB free RAM. If your device has lesser RAM capacity, our specialists may decline your transfer request. On your new iOS device, create a Game Center account if you do not have one and log in. Download the game on your iOS device. Complete the tutorial. Open the game settings and sync the game with the Game Center account if needed. Copy or write down the game ID of this new game account. You can find it by tapping your avatar in the game. This ID is required for our specialists to locate the account where they will transfer your game progress. On your old Android device, launch the game. Open settings and submit a Support ticket. Write that you wish to transfer your account from Android to iOS and include the mentioned ID of the new game account. Keep in mind that your new progress will disappear; the original one will replace it. All your characters (profiles) will be transferred to your new device, so there is no option to keep any profiles on Android. Android to Huawei If Google Services are not supported by your Huawei device: On your old Android device, make sure that your progress is connected to Google Play Games profile. Download the latest version of AppGallery. Create a Huawei account and log in. Launch the game from Google Play Store and connect your progress to your AppGallery account in the game settings. On your new Huawei device, log in to your Huawei account. Download the game from AppGallery and launch it. Your progress will load automatically. If Google Services are supported by your Huawei device: If you are going to use the Google Play Market version of the game, simply sign in to your Google Play account on the new device, and your progress will be loaded automatically. If you want to use the AppGallery version of the game, follow the instructions below: On your old Android device, make sure that your progress is connected to Google Play Games profile. On your new Huawei device, download the game from Google Play Market. Open the game. Your progress will be recovered automatically. Close the game. Download the game from AppGallery. The game will load the profile saved on Google Play Games profile. Open the game settings and connect your progress to your Huawei account. iOS to Android Note: our specialists can transfer your progress only to a device that meets the minimum requirement — 2 GB free RAM. If your device has lesser RAM capacity, our specialists may decline your transfer request. On your new Android device, create a Google Play account if you do not have one and log in. Download the game on your Android device. Complete the tutorial. Open the game settings and sync the game with the Google Play account if needed. Copy or write down the in-game ID of this new game account. You can find it by tapping your avatar in the game. This ID is required for our specialists to locate the account where they will transfer your game progress. On your old iOS device, launch the game. Open settings and submit a Support ticket. Write that you wish to transfer your account from Android to iOS and include the mentioned ID of the new game account. Keep in mind that your new progress will disappear; the original one will replace it. All your characters (profiles) will be transferred to your new device, so there is no option to keep any profiles on iOS. iOS to Huawei Note: our specialists can transfer your progress only to a device that meets the minimum requirement — 2 GB free RAM. If your device has lesser RAM capacity, our specialists may decline your transfer request. On your new Huawei device, create an AppGallery account if you do not have one and log in. Download the game on your Huawei device. Complete the tutorial. Open the game settings and sync the game with the AppGallery account if needed. In the game settings, tap Connect next to the AppGallery icon. Copy or write down the in-game ID of this new game account. You can find it by tapping your avatar in the game. This ID is required for our specialists to locate the account where they will transfer your game progress. On your old iOS device, launch the game. Open settings and submit a Support ticket. Write that you wish to transfer your account from iOS to Huawei and include the mentioned ID of the new game account. Keep in mind that your new progress will disappear; the original one will replace it. All your characters (profiles) will be transferred to your new device, so there is no option to keep any profiles on iOS. Huawei to Android If Google Services are not supported by your Huawei device: On your old Huawei device, launch the game and make sure that your progress is connected to AppGallery. On your new Android device, download the latest version of AppGallery. Log in to your Huawei account. Install Hero Wars: Alliance from AppGallery. Launch the game, and your progress will be downloaded automatically. If Google Services are supported by your Huawei device: On your old Huawei device, make sure that your progress is connected to Google Play Games profile. Sign in to your Google Play account on the new device, and your progress will be automatically recovered. Huawei to iOS Note: our specialists can transfer your progress only to a device that meets the minimum requirement — 2 GB free RAM. If your device has lesser RAM capacity, our specialists may decline your transfer request. On your new iOS device, create a Game Center account if you do not have one and log in. Download the game on your iOS device. Complete the tutorial. Open the game settings and sync the game with the Game Center account if needed. Copy or write down the game ID of this new game account. You can find it by tapping your avatar in the game. This ID is required for our specialists to locate the account where they will transfer your game progress. On your old Huawei device, launch the game. Open settings and submit a Support ticket. Write that you wish to transfer your account from Huawei to iOS and include the mentioned ID of the new game account. Keep in mind that your new progress will disappear; the original one will replace it. All your characters (profiles) will be transferred to your new device, so there is no option to keep any profiles on Huawei.
  • What's the best team/hero?
    All characters in the game are unique. Each battle requires specific strategy and team composition. There is not a single team that can defeat them all. Try experimenting with different characters depending on your opponent.
  • Tower difficulty
    The difficulty of the Tower depends on your team level that you can find under your avatar on the game's main screen. If your heroes are not upgraded up to that level, clearing the Tower might become a challenge.
  • My heroes don't get EXP in raids
    When you raid a mission, your heroes do not obtain experience directly. Instead, acquired experience points are converted into EXP Potions that you can find in your Inventory and use to upgrade any hero of your choice.
  • Daily Bonus has reset, but I haven't collected all rewards!
    On the first day of each calendar month, the counter of the collected rewards is reset, and you start collecting rewards again from the first day of the month.
  • Letters disappeared from my mailbox!
    Letters are stored in your in-game mailbox for a limited amount of time, usually for three days. Afterward, any items they contain are permanently deleted. The expiration date is displayed at the bottom of the letter. Make sure to claim rewards as soon as they arrive in your mailbox. Our Support team cannot restore expired letters and rewards.
  • x2 rewards in Dungeon
    You get a double reward for clearing a Dungeon level for the first time: 50 Titan Potions, 2 Soul Stones, and 12 titanite: If you clear the level again, the reward is 25 Titan Potions, 1 Soul Stone, and 6 titanite:
  • My titans haven't resurrected in Dungeon
    Titans resurrect with the Dungeon reset at the beginning of a game day, at 5:00 AM your in-game time zone. If your titans are still dead, then you have already explored the Dungeon today or changed the time zone recently. You will be able to proceed tomorrow.
  • I didn't get the Arena reward at 8 PM
    To receive the reward, you need to attack at least once in Arena or Grand Arena before 8:00 PM your in-game time zone. Successful defenses do not count for issuing the reward.
  • I don't get Arena or Grand Arena Coins for a successful defense
    Each day only the first five successful defenses grant Arena Coins, so you can receive up to 50 Coins. All further defenses are not rewarded. The same rule works for Grand Arena.
  • I've attacked a player and won, but my position in the Arena hasn't changed
    If you have attacked a player and won, but your position in the Arena has not changed, it means that while you were choosing a target, they were attacked by another player and lost. Since their position became lower than yours, your ranking did not change.
  • I was attacked from a far-away position in Arena / Grand Arena
    There are two matchmaking ranges in Arena and Grand Arena: visible and hidden. The visible range includes player positions you can see in the list of suggested opponents. The hidden range is wider than the visible range. It ensures that opponents do not disappear while you are choosing an opponent or heroes to attack. Without this range, you would have to constantly look for a new opponent because positions in Arena and Grand Arena are dynamic and change quickly. Note: the hidden range allows you to attack an opponent even if they have changed their position while you were selecting your heroes. However, if the new position is outside both the visible and hidden range, you will have to look for a different opponent.
  • I've lost though my team has more power than my opponent's
    Sometimes a weaker team can defeat a stronger one. This situation can happen because of how energy accumulates: heroes get 1% energy, and titans – 0.5% for every 1% of the maximum health points lost. A weaker team takes more damage, thus accumulating energy faster. The quicker a character gets 1000 energy points, the sooner they can use their first skills. That is why the energy generation speed can directly affect the outcome of a battle. To avoid this situation, you can try upgrading your team even further or changing its composition.
  • I have a question regarding a specific battle
    In this article, you can find answers to frequently asked questions about the combat system: how hero skills work, how energy generation affects battles, how team composition can play a crucial role in combat, and much more! If you still have questions regarding a specific battle, take the following steps to understand what is going on: Read the description of the abilities of each hero that participated in that battle. There are over 200 abilities in the game, and their interaction is usually the key. You can toggle the detailed descriptions of skills in the game settings: Check the active effects from the first artifacts. If damage is too high or too low, most likely, the heroes are under buffs. Artifacts affect the whole team, not only one hero: If a hero has chosen a different target than you expected, pay attention to the skills that can influence target selection. For example, Jorgen's Leper is one such skill. Check if your heroes are under any control effects. Try experimenting with hero combinations paying attention to strengths and weaknesses of both teams. Well-chosen heroes may sometimes defeat opponents even when outnumbered. If you still have not figured everything out, you can discuss the battle with the members of your Guild or ask other players for help on our official Discord server or Reddit.
  • I battled Hydra but didn't get my Elemental Sphere
    Your personal activities, including daily quests, reset at 05:00 AM your in-game time zone, while Hydra battles reset at 02:00 AM UTC. If your in-game time zone is different from UTC, all Hydra battles fought between 02:00 AM UTC and 05:00 AM of your in-game time zone will not be counted in today's daily quests activity. To avoid this situation, you should not attack Hydra during this time period.
  • Some of the in-game items are missing
    Our system ensures that every in-game action is processed and validated by the game server. It guarantees that items do not disappear on their own and cannot be lost. If an item is nowhere to be found, it means that it was either used, exchanged, or not there in the first place.
  • Golden Horn of Summoning is missing
    Our system ensures that every in-game action is processed and validated by the game server. It guarantees that items do not disappear on their own and cannot be lost. If you cannot find a Golden Horn of Summoning, there are two possible scenarios: You did not open a Golden Horn Box. The Altar of the Elements grand prize is a Golden Horn Box. You need to tap Inventory and then Consumable. Find the Golden Horn Box and open it to grant one Golden Horn of Summoning to yourself and every player in your Guild. You have already used the Golden Horn of Summoning.
  • I created an item, but it disappeared
    Our system ensures that every in-game action is processed and validated by the game server. It guarantees that items do not disappear on their own and cannot be lost. If a piece of equipment is missing, there are three possible scenarios: You might have equipped this item with another hero. Items are not unique and can be used for various heroes. You might have sold this item sold for gold or exchanged it for activity points for your Guild. Crafting in the game is a complex, multi-level system. All higher-tier items are crafted out of lower-tier gear.
  • I accidentally transferred to the wrong server
    You can transfer back to your original server for a fee any time you like. You will get 1050 emeralds and 400 VIP points as a bonus.
  • How to delete a character/profile on a certain server
    If you want to delete a game profile on a certain server, contact our Support team. In your inquiry, mention the ID of the profile you want to delete. You can find it by tapping your avatar in the game. Our team does not delete: Profiles with negative emerald balance. Profiles with the highest team level on the account, even if they are low-level / VIP 1-11. Note that all resources you have on that server will be permanently deleted as well.
  • I can't upgrade a skill/skin
    If you cannot upgrade a skill/skin, it usually means that you either have not unlocked it yet or have already maxed it out. If this is not the case, try reinstalling the game. Make sure that you have synchronized your account with Google Play Games / AppStore / AppGallery. After that, delete the game and download it again.
  • I got a skin from Outland but I can't find it
    If you cannot find an Outland skin, it means that you do not own the necessary hero yet. You can find the skin in the Inventory tab. Once you unlock the needed hero, you will find the skin in their Skins tab.
  • Guild and personal activity mismatch
    Your personal activities reset at 05:00 AM your in-game time zone, and Guild activities reset at 02:00 AM UTC. If your personal time zone is different from UTC, all activity and titanite earned between 02:00 AM UTC and 05:00 AM of your in-game time zone will not be counted in today's Guild activity. It is counted towards the Guild activities of the previous day. To avoid this situation, you should not collect activity or titanite and upgrade Glyphs during this time period.
  • What's the penalty for leaving a Guild?
    If you quit a Guild, you have to wait for 8 hours before joining a new one. You can spend 25 emeralds to skip the waiting time. If your Guild is in the Silver or Gold league, you will not be able to become a Champion until the end of the current week.
  • How to change Guild Master
    If the Guild Master does not log in to the game for more than 30 days in a row, their title is automatically transferred to a General or an Officer who is the first one to log in to the game after the 30 days timer has run out. If the Guild Master logs in, the 30 days timer resets. Another way of transferring the title is to contact that player directly and ask them to manually transfer the title to someone else.
  • Our Guild Master's offline for a long period of time
    If the Guild Master does not log in to the game for more than 30 days in a row, their title is automatically transferred to a General or an Officer who is the first one to log in to the game after the 30 days timer has run out. If the Guild Master logs in, the 30 days timer resets. Another way of transferring the title is to contact that player directly and ask them to manually transfer the title to someone else.
  • My Guild has no Guild War on Saturday
    The standard Guild War Season starts on Monday and ends on Friday. On Saturday, only transitional matches take place. In these matches, top Guilds from every league except for Gold fight against bottom Guilds from the higher leagues to promote to a higher league. If you do not have an opponent on Saturday, it means that you finished the week in the middle of your league.
  • I've won a fight in Arena but lost a battle against the same team in Guild War
    Arena and Guild War are two different game modes with their own features. Firstly, all battles in Arena are automatic, whereas in Guild War you can manually control your heroes and activate their first skills. Secondly, the animation of characters' first skills varies. In fully automatic battles, where manual combat is not available in any way (e.g., in Arena), first skills do not stop a fight. In manual combat, even with auto mode turned on (e.g., in Guild War), animations of the first skills stop a battle entirely. During this pause, skills can still damage opponents. Thus, the results in Arena and Guild War may vary.
  • How do I manage my blacklist?
    Blacklist is a feature that allows you to hide the messages of a certain player in the chat. You can blacklist any player by tapping their avatar in the chat, selecting Info, and then pressing Add to blacklist: You can see everyone you added to your blacklist by opening game Settings and tapping Show chat blacklist: Here you can tap the cross icon near the name of a certain player to remove them from your blacklist or remove everyone by tapping Clear the list:
  • I completed a task from the Free tab but didn't get my emeralds
    All tasks from the Free list are provided and controlled by TapJoy, a third-party company. If you have completed a task but have not gotten the reward, follow the instructions below. 1. Tap the Free button that looks like an emerald: 2. Tap the three lines button in the upper-left corner: 3. In the Help & Support section, tap User Support Guide: You will see detailed instructions on how to check the status of the task and submit a ticket to TapJoy support if necessary.
  • I completed a task from the Free tab with a multiplier but got x1 emeralds instead
    If you have completed a task and received fewer emeralds than promised, there are three possible scenarios: You received the correct number of emeralds. When you select a task from the Free tab, the multiplier is already applied to the reward shown on the right side of the list. The multiplier offer had already expired when you selected the task. The multiplier offer appeared after you had selected the task.
  • I get different Free tasks than other players
    All tasks from the Free list are managed by a partner company, TapJoy. They are distributed based on an internal algorithm that takes into consideration a broad variety of data, such as your geolocation, device model, etc. Therefore, the number and type of available tasks may vary, you can contact the TapJoy team for further details.
  • I completed a secret mission but didn't get my reward
    Secret mission posts always specify what mission you need to complete and when the task expires. Make sure that you have completed the right mission and that the task is still available. You have to complete the mission with at least one star to get the reward. You can either raid it or clear it manually. The reward is sent in a letter to your game mail. If the letter does not appear, try rebooting the game.
  • I can't get Cleaver or a supertitan
    Cleaver and supertitans are unique and rare rewards. You have a certain chance to get a super prize every time you open а chest or sphere. Neither the number of chests/spheres opened nor their type (for emeralds or free ones) affects the result. The chance is the same for all players, so it is a matter of luck.
  • How to leave feedback
    We are always happy to get new ideas from our players! If you wish to leave feedback, open our chatbot, Raymond, and select Feedback.

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