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If you need help or have questions about Hero Wars: Alliance, contact our Support team directly from the game.​

If you have not found the answer to your question in the Help Center, contact our Support team. Our specialists will review your inquiry.

To contact our Support team:


  • Open Game Settings by tapping the gear button in the upper-right corner of the main game screen:

  • Scroll down until you see the Open button. Tap it:

  • Open Chat at the bottom of the page.

  • In the chat, select the subject you have a question about and follow the instructions from our Support bot, Raymond.

If you cannot submit a ticket from Hero Wars: Alliance, follow this link to submit a request to Support.

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